At Hotgardgrill, we aim to provide fast, reliable shipping for all orders. This Shipping Policy explains how we process, ship, and deliver your purchases.

1. Processing (Handling) Time

All orders are processed within:

🕒 1–3 business days

  • Orders are processed Monday–Friday.
  • Orders placed on weekends or holidays will begin processing the next business day.
  • You will receive an email confirmation once your order has been shipped.

2. Delivery Time

After processing, orders are delivered within:

🚚 3–5 business days

Delivery times may vary depending on:

  • Carrier delays
  • Weather conditions
  • Holidays
  • High-volume periods

We always do our best to ensure timely delivery.

3. Shipping Costs

We offer free shipping on all orders unless otherwise stated on the product page.

There are no hidden fees or additional charges at checkout.

4. Order Tracking

Once your order ships, you will receive a tracking number via email.

You can track your order anytime here:
🔗 https://hotgardgrill.shop/orders-tracking/

5. Shipping Locations

We currently ship to:

  • United States (All states)

If your location falls outside our shipping area, you will be notified during checkout.

6. Incorrect Address Information

Please double-check your shipping details at checkout.
Hotgardgrill is not responsible for:

  • Failed deliveries due to incorrect or incomplete addresses
  • Additional fees charged by carriers

If you entered the wrong address, contact us immediately to update it before your order ships.

7. Lost, Delayed, or Damaged Packages

If your package is:

📦 Lost

Contact us and we will assist with carrier investigation and replacement.

⏳ Delayed

Carrier delays may happen and are outside our control, but we will support you through the process.

💥 Damaged

If your order arrives damaged:

  1. Contact us within 48 hours
  2. Provide photos of the damaged item and packaging
  3. We will send a free replacement or issue a full refund

8. Contact Information

For shipping questions, contact our support team:

📧 hotgardgrill.shop@gmail.com
📞 +1 (609) 468-7730
📍 224 W 47th St, New York, NY 10036, United States
Contact form: https://hotgardgrill.shop/contact-us/