At Hotgardgrill, we work hard to ensure that all products listed on our website are accurately represented and available for purchase. This Inventory Policy explains how we manage stock, product availability, and backorders.

1. Real-Time Stock Management

We update our inventory regularly to reflect the most accurate stock levels.
Products listed as “In Stock” are available for immediate fulfillment.

However, due to high demand or simultaneous purchases, stock levels may change quickly.

2. Out-of-Stock Items

If an item is out of stock, it will:

  • Be marked as unavailable, or
  • Include an estimated restock date (if known)

You will not be charged for an out-of-stock item unless otherwise clearly indicated.

3. Oversold or Unavailable Products

In rare cases, a product may become unavailable after you place an order.
If this happens:

  1. We will contact you immediately via email or phone
  2. You may choose:
    • A full refund,
    • A replacement item, or
    • To wait for restocking (if applicable)

Refunds are processed within 3–5 business days.

4. Pre-Orders & Backorders

(If applicable — remove this section if you don’t use them)

Some products may be offered as pre-orders or backorders.

When purchasing these items, you agree to:

  • Later shipping dates
  • Receiving updates about expected availability
  • Allowing extended delivery timelines

We will communicate any changes promptly.

5. Inventory Errors

While we strive for accuracy, occasional errors in stock level display may occur due to:

  • Technical issues
  • Supplier delays
  • High-volume sales

If an error affects your order, we will notify you as soon as possible and provide resolution options.

6. Limited Stock Items

Some products may have limited availability.
These items are sold on a first-come, first-served basis, and placing an item in your cart does not guarantee availability until checkout is completed.

7. Contact Us for Inventory Questions

If you want to confirm availability or ask about restocking, you can contact us anytime:

📧 hotgardgrill.shop@gmail.com
📞 +1 (609) 468-7730
📍 224 W 47th St, New York, NY 10036, United States
💬 Contact form: https://hotgardgrill.shop/contact-us/