At Hotgardgrill, we want every customer to be completely satisfied with their purchase. If for any reason you are not happy with your order, we offer a straightforward and hassle-free return and refund process.
30-Day Return Window
You may return any eligible item within 30 days of the delivery date.
To start a return, please contact us at:
📧 hotgardgrill.shop@gmail.com
📞 +1 (609) 468-7730
Or use our contact page: https://hotgardgrill.shop/contact-us/
Free Return Shipping
Hotgardgrill covers the cost of return shipping.
You will receive a prepaid return label after contacting our support team.
Eligibility for Returns
We accept returns under the following conditions:
✔ Item must be in original condition
✔ Item must include all parts and accessories
✔ Item must not be damaged due to misuse
✔ Packaging should be reasonably intact
Non-Eligible Items
We do not consider any items as final sale.
All products are eligible for return unless noted otherwise in the product description.
Restocking Fees
We do not charge any restocking fees for returned items.
Refund Process
Once your returned item is received and inspected, we will process your refund within 3–5 business days.
Refunds are issued to the original payment method used at checkout.
Exchange Policy
If you prefer an exchange instead of a refund, our team will be happy to help.
Contact customer support to arrange a replacement.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect:
- Contact us within 48 hours of delivery
- Provide photos of the issue
- We will offer a free replacement or a full refund
Track Your Order
You can check the status of your order at any time:
🔗 https://hotgardgrill.shop/orders-tracking/
If you have any questions about our Return & Refund Policy, feel free to reach out to us. We are here to help!